Please note that if you are purchasing from outside of SPAIN, you may be charged an import tax. This is the customer’s responsibility to pay.
Find out our international shipping fees:
SHIPPING & RETURNS
Products made under reservation have an estimated delivery date of 4-6 weeks.
If we receive your order by 2pm, we aim to dispatch your order same day. If your order is received after 2pm, it will be dispatched the following day. However, this cannot always be guaranteed.
Please note that no orders are dispatched during the weekend.
We endeavour to ship everywhere. Please email us at firstname.lastname@example.org for a bespoke quote.
When a package is delivered internationally, it may be subject to duties, taxes, customs duties, and / or handling fees by the destination country. These charges are typically due once the package arrives in the destination country. The customer is responsible for paying these charges, which may be done through your local customs office. If left unpaid, or if a customer rejects their item at customs, the shipping cost to return that item to Molecot, will be deducted from the original product price customer refund.
Refunds & Returns
If you are not entirely satisfied with your purchase, we’re here to help.
In the unfortunate case that your item(s) are damaged or broken in transit, please notify us within 5 days of receiving it at email@example.com, attaching a photo to the email, a brief description of the damage, the order number and shipping information. We understand how disappointing this can be and will do our absolute best to replace them as quickly as possible. Once we receive your email, we will follow-up with next steps. Please note, however, any faults reported after 5 days of receiving the item, will be deemed as general wear and tear.
For international orders, if an item is returned because a customer refused to pay for any import taxes or customs duties due payable, Molecot will seek to recover from the customer all costs or any fees incurred by Molecot. Please note that if you refuse to pay custom duties upon delivery, a refund will only be issued after the product has been returned to us.
Please allow up to 4-7 business days for refunds to be processed once your return has been received by our warehouse.
Molecot returns address: c/ Fuente del Rey 8, Aravaca 28023 Madrid Spain
If you have any further questions on how to return your item, please contact us firstname.lastname@example.org.
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